Customer Testimonials

"Karen is a consummate professional that adeptly applies design thinking strategies to each challenge. We collaborated for more than a year on a grocery discount initiative and a Customer Experience and Journey Mapping training initiative that is transforming the culture of how AARP can offer products and services to the 50+ population. It was a joy to work with Karen – as she managed the projects smoothly and effortlessly, resulting in stellar results. It’s a pleasure to work with a leader in the DC Design Thinking community, that generously shares her expertise."

Ellen Goldstein, Customer Experience Design Manager, AARP

"Karen is a forward-thinking innovation strategist with a critical eye for the human experience. I relied heavily on Karen for her innovation expertise for a high-profile project for the Department of Defense, Department of State, and USAID. She was an essential asset in the design and execution of an innovation pitch challenge and provided tailored pitch coaching to 6 teams, drawing on her extensive experience. Karen displayed her effortless ability to work effectively and collaboratively across a large interagency team -- with which she had never worked before -- and exuded the positivity and optimism we needed to focus on solving problems and driving the project forward. I am grateful for Karen's partnership and look forward to working with her again."

Katherine Faley, Office of the United States Secretary of Defense, United States Pentagon

"Karen is one of the most creative and innovative people I have ever met. Her expertise and love for experience design is obvious the minute you start talking with her. She has a keen sense of what organizations and peoples' needs are and is able to frame a challenge very quickly. She develops collaborative - and refreshing - design thinking exercises and innovative tools to help clients work through challenges and move projects along at a much faster pace than a traditional project approach. Besides her expertise and knowledge of customer experience and design thinking, Karen brings great energy and lots of fun to her work. She is an absolute pleasure to work with. I highly recommend Karen for any experience design and brand work you may have."

Michelle Batt, Head of Customer Experience, AT&T Mexico